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Alabama Post Adoption Connections Children’s Aid Society 181 West Valley Avenue, Suite 300 Homewood, Alabama 35209 (205) 949-2722 FAX (205) 945-8198
CONSUMER RIGHTSAs a consumer of Alabama Post Adoption Connections’ (APAC) services, you have the right to be treated with respect. It is our goal to help you and your family live in a safe and supportive environment, preferably in your home and neighborhood. It is also our goal to help you and your family to gain more support from community resources. ¨ You have the right to know what services are being provided and what APAC staff will be doing to help you and your family. ¨ You have the right to know the names, training, education, and titles of staff members working with you. ¨ You have the right to have information about you kept in confidence. We must have your consent and/or the consent of your parent/custodian before giving information to anyone, unless required by law or court order. It is the law that we report suspected abuse and/or neglect of children. It is the law that we take immediate action to prevent you from hurting yourself or others. ¨ You have the right to receive services regardless of race, religion, gender, age, disability, or sexual orientation. ¨ You have the right and are encouraged to participate in discussions regarding the services provided the adoption community in Alabama. ¨ You have the right to tell the staff if you believe you are not being treated fairly. If you still believe that you are not being treated fairly, you have the right to contact the agency supervisors, as outlined in the Grievance Policy. You have the right to receive a written copy of that policy before services begin. GRIEVANCE PROCEDURE1. If you have a difference with your assigned APAC staff member, or if you think you have had poor service, first try to work out the problem directly with the staff person, then with his/her supervisor. 2. If the grievance cannot be worked out, you may submit a written statement about the problem to the CAS Director of Program Operations. This statement should describe the specific complaint and request a conference with the Director of Program Operations. 3. The Director of Program Operations shall meet with you within three (3) working days after the complaint is received. She/he shall give you a written decision in five (5) working days after the conference. 4. If you do not agree with the decision, you may request a hearing with the CAS Executive Director. The Director of Program Operations will submit all written materials, as well as any additional written material you have submitted, to the Executive Director. The Executive Director shall meet with you within three (3) working days after the complaint is received. She/he shall give a decision in writing in five (5) working days after the conference. 5. If you do not agree with the Executive Director’s decision, you may request a hearing before the Program and Policy Committee of the Board of Directors. That request must be in writing and must be made within three (3) days after notification of the Executive Director’s decision. The Program and Policy Committee shall review the request in five (5) working days and either: a. Notify you in writing that the committee agrees with the Executive Director’s decision or b. Set up a hearing with you. 6. If the Program and Policy Committee agrees to set up a hearing, they shall hold it within ten (10) working days after they received the request. You shall have a full opportunity to present your complaint. The Program and Policy Committee shall give you a decision in writing within five (5) working days. DISCLAIMER: Children’s Aid Society (CAS) will try to keep to the time schedule outlined above whenever possible under reasonable circumstances. If there will be a delay, CAS will let all persons know. |
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Copyright © APAC, 2001 |
181 West Valley Avenue,
Suite 300 Homewood, AL 35209 |
Phone: 1-866-803-APAC
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